Terms and Conditions
Version 2, Last Updated 11/03/2025. Downloadable Copy
These are our Terms and Conditions listed below, we provide these not only to comply with government distance selling regulation, but also to ensure our customers have the information required to make a confident purchase. We may change these from time to time by updating this page. Please read these Terms carefully before purchasing products from us and print and keep a copy of them for your reference.
Business Name, Address and Contact Details
a. Britannia Fizz
b. Unit 16 St Margarets Way, Stukeley Meadows Industrial Estate, Huntingdon PE29 6EB.
c. Email: customerservice@britanniafizz.co.uk
General
a. Britannia Fizz is a company designed to provide consumers an online shop which specialises in the distribution of British Sparkling Wine. At time of last update Britannia Fizz isn’t a part of the Alcohol Wholesaler Registration Scheme (AWRS) and therefore cannot sell alcohol to businesses for onward sale.
b. The Business is controlled under a ‘Sole Trader’ scheme.
c. The company doesn’t meet the current Government threshold for having to register for VAT. All taxes are paid upon purchase of goods from suppliers and company taxes are paid through annual Self Assessment with HMRC.
d. Sale and postage will be restricted to residents of the UK only.
e. If we haven’t done a good job or you are dissatisfied with Britannia Fizz, please contact us as we would love to hear your thoughts.
Delivery
a. All deliveries will be charged at a flat rate £5.95 and posted through EVRI
b. If you order two or more cases, they may not be delivered at the same time.
c. We shall not be liable for any delay in delivery due to circumstances out of Britannia Fizz’s control once the item has been dispatched to the courier company
d. Delivery will take between 5-7 working days after an order placed before 1700hrs (Monday - Friday).
Payment
a. All products are quoted in Pounds Sterling.
b. All delivery charges are quoted and agreed in the checkout area prior to purchase.
c. The sale of all product in the basket will be agreed and paid for at the point of selecting the “Pay Now" button during check out.
Contract
a. A contract between Britannia Fizz and the consumer is agreed, when the items in the checkout basket have been purchased and a confirmatory email is send the consumer.
b. A return and refund of a product can be honored under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, please see our Deliveries and Returns page for more information
Language
a. This website is only available in English.
Age Restrictions
a. Britannia Fizz will not sell alcohol to anyone under the legal age of 18 years old, it is the law.
b. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.
Allergens (source: Food Standards Agency https://www.food.gov.uk/business-guidance/wine-labelling)
a. Wine can contain allergens which may affect consumers with a food allergy or intolerance.
b. The following wines must include a statement on one of the labels if any of the 14 allergens designated by food law are present in the product:
wines with sulphur dioxide exceeding 10 mg/litre
wines which are fined with milk or egg products (detectable limits in the finished product at levels above 0.25 mg/litre) should be clearly labelled.
c. The wording must include the word 'contains':
sulphur dioxide/sulphites/sulfites
‘egg’, ‘egg protein’, ‘egg product’, ‘egg lysozyme’ or ‘egg albumin’
‘milk’, ‘milk products’, ‘milk casein’ or ‘milk protein’
Limitation of Liability
a. By purchasing our products, you acknowledge and agree that Britannia Fizz will not be held liable for any damages, losses, injuries, or expenses, whether direct, indirect, incidental, special, consequential, or punitive, arising out of or related to the use of our products or services. This includes, but is not limited to, any injury or damage resulting from improper handling, misuse, or failure to follow provided instructions or warnings.
Drink Aware
a. We encourage our customers to drink in moderation. It's important to be mindful of your limits and to consider the well-being of yourself and those around you.
b. If you or someone you know is struggling with alcohol-related issues, Drink responsibly, and savor the moments in moderation. Enjoy responsibily - www.drinkaware.co.uk
Care When Opening a Bottle
a. Opening a bottle of British Fizz is an exciting moment, but it’s important to remember that the high pressure inside the bottle can make the cork fly out with great force, potentially causing injury or damage. Always take precautions to ensure safety when opening a bottle:
Point the Bottle Away from People: Never aim the bottle towards yourself or others. The cork can launch at speeds of up to 50 mph, which can cause serious injuries.
Grip the Cork, Not the Bottle: When removing the cork, firmly grip it while twisting the bottle, not the cork itself. This will help control the release of pressure and minimize the risk of it popping unexpectedly.
Chill the Bottle Properly: Ensure your champagne is chilled, but not freezing. A bottle that is too cold or too warm can increase the pressure, making the cork more volatile when opened.
Cover the Cork with a Cloth: A towel or cloth around the cork can help provide additional control and absorb some of the force if the cork does pop.
Remove the Wire Cage Carefully: Always untwist the wire cage slowly and cautiously. The cork is under pressure, and a sudden release can cause it to eject quickly.
Manual Lifting
a. Please take care to lift heavy boxes correctly to avoid injury, please follow these precautions:
Bend at your knees, not your back.
Keep the box close to your body to reduce strain.
Use your legs to lift — not your back.
Avoid twisting your body while lifting or carrying.
Get help if the box is too heavy or awkward to lift safely.
b. If you experience pain, discomfort, or difficulty while lifting, stop immediately and seek assistance.